Pottery Barn in Frisco, TX Closed now

Reviews about Pottery Barn

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  April 23, 2019, by Katie Drummond
  Got brave and made a hefty order from this store location despite the litany of poor reviews. Should have heeded the “Buyer Beware”. Don’t expect to receive an item without at least one call in to management. Arrival of the items overshot the estimated delivery dates by over two weeks with a defect in one of the items. Contacted the store while the delivery people were still in the house and the manager on site advised me to send pictures and she’d follow up shortly. Still no word. Completely frustrated with the entire process and purchases made. Where is quality control? Where is someone to be an actual face of the company? Why does every person I speak with give me different answers? Cancelling my PB card and walking away from this purchasing/delivery disaster.